Updated: 06 November 2025

Thank you for choosing to visit Circus Galassia. These simple Terms and Conditions explain how our tickets, exchanges, and venue rules work so that everyone can enjoy a safe and unforgettable circus experience.

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1. Using Our Website

By using our website or buying tickets online, you agree to follow these Terms and Conditions. We may update them from time to time, and any updates will appear on this page.

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2. Ticketing Policy

• All ticket sales are final and non-refundable.

• Tickets are valid only for the date and time printed on them.

• Each ticket admits one person and is void if altered.

• Complimentary tickets cannot be exchanged or upgraded.

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3. Late Arrival and Entry

• Late seating is managed at the discretion of our team.

• Entry may be paused during certain acts for the safety of performers and to avoid distractions.

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4. Venue Rules

To keep the show safe and enjoyable for everyone:

• Only food, drinks and merchandise purchased at Circus Galassia may enter the tent.

• Personal photography and video recording are not allowed during the show.

• Backpacks and large bags are not permitted inside the big top.

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5. Exchange Policy

We understand that plans change, so we offer the following exchange options:

More than 24 hours before your show

• Exchanges allowed if seats are available

• R25 per ticket exchange fee

• Exchange must be confirmed at our onsite ticket office or through WhatsApp at https://wa.me/message/Q7RIQFJPAZXVE1

 

Between 24 hours and 2 hours before your show

• Exchanges allowed if seats are available

• R50 per ticket exchange fee

• Exchange must be confirmed at our onsite ticket office or through WhatsApp at https://wa.me/message/Q7RIQFJPAZXVE1

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Less than 2 hours before the show

• No exchanges can be made

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Compassionate exceptions

We can assist with exchanges in cases of:

• Death in the family (official document required)

• Accidents or medical emergencies (hospital or accident report required)

Documentation must show a date close to the ticket date.

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6. Safety and Liability

• By attending the show, you accept all risks that may occur before, during or after the event.

• Circus Galassia is not responsible for injury, loss or damage to personal property.

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7. Use of Photos and Video

Attending the event gives Circus Galassia permission to use your image in event photos or videos for promotional purposes.

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8. Respectful Use of the Website

Users may not:

• Copy or use our website content without permission

• Post harmful, offensive or unlawful material

• Attempt to gain unauthorized access to our systems

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9. Age Requirement

You must be of legal age in your area to use our website or purchase tickets.

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10. Governing Law

Circus Galassia operates in the Republic of South Africa. Any disputes will be handled under South African law through the courts in Cape Town.